Refund Policy

Last updated: July 2026

Love it — or it's on us

We stand behind the Think Direct programme. If you're not satisfied at any point in the first month (Sessions 1–4), request a refund and we'll return 100% of the cohort fee — no lengthy forms, no haggling.

What the guarantee covers

• 100% money-back on the paid cohort fee if you request within the first month (before Session 5 begins, or within 48 hours after Session 4 — whichever is earlier).
• Applies whether you cancel before the batch starts or after attending any of the first four weekend sessions.
• One guarantee per student enrollment.

How to request

Email hello@englishacer.comwith your enrollment ID (or the email used at payment) and a short note that you'd like a refund under the Satisfaction Guarantee. That's enough.

We aim to confirm within 2 business days. Approved refunds are processed to the original payment method within 7–10 business days.

What isn't covered

• After the first month: Once Session 5 has started (or more than 48 hours have passed since Session 4), the guarantee window has closed. We may, at our discretion, offer a credit toward a future batch — but a cash refund is not guaranteed.
• Free trial: Trial classes have no charge, so no refund applies.
• Conduct: Removal for disruptive, abusive, or unsafe behaviour is not eligible for a refund under this guarantee.

Our promise in one line

Try the first month risk-free. If it isn't right for your child, you get every rupee back.